Shipping Policy
Order Processing
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Below is the advised shipping rates & time frame for different methods, the time frame in this table is for reference only, as the situation changes day by day, the real shipping time for your order might be different with it.
- Shiping country: United States
- Processing time: 2-5 business days
Shipping method and cost
- Standard Shipping (3-5 business days)
| Country or Region | Shipping Method | Prouduct Name (No Tax) | Shipping Cost (No Tax) | Shipping Time |
| United States/Canada | Standard Shipping | Custom Logo Doormat 36"x60" Custom Logo Doormat 24"x36" |
Free Shiping | 2-5(Bussiness days) |
- Shiping country: China
- Processing time: 2-5 business days
Shipping method and cost
- Standard Shipping (18-28 business days)
| Country or Region | Shipping Method | Product Categories (No Tax) | Shipping Cost (No Tax) | Shipping Time |
| United States/Canada | Standard Shipping | CUSTOM CUT MATS CUSTOM LOGO MATS |
The shipping cost is charged by weight, at $1.60 per pound. | 18-28(Bussiness days) |
Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time.
If there are any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.
Compared with small packages delivered by FedEx or UPS, it takes longer to transport large items. We cooperate with major freight forwarders.
Please note that these are estimated delivery times only.
Shipping Method
To ensure shipping quality, We use UPS, DHL and FedEx for our shipping methods.
Operation Time
We will try our best to ship your order out within 24 hours, however, if the item you order is out of stock, the operation time may extend up to 72 hours.
Order received in Weekend will be processed in Next Monday.
Tracking
A shipping notification will send to you by email or SMS as soon as your package shipped. You can find the tracking code in it.
You can track your package on https://www.17track.net/en with the tracking code we send.
Note: we found the notification email sometimes may be marked as spam by some email provider, so, if you do not receive any notification email after a week, please have a check with your trash box.
Taxes and duties
For the United States
Please note that all packages are shipped from Icustomlife Shop. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Icustomlife Shop.
If you have any question Please feel free to contact us:
Email: [email protected]
Note: During public holidays, since manufacturers and courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately this is beyond our control, we will do our best to improve this issue.
More Information
Email: [email protected]